At a Glance

  • Provider: Walsh University Skilled Technical Workforce (STWF)
  • Credential: Applied Microsoft Teams Administration Certificate
  • Length: 8 clock hours across four 2-hour sessions
  • Format: Live, virtual and instructor-led, with an applied lab in every session and a final project
  • Level: Intermediate to Advanced
  • Prerequisites: None
  • Tools: Teams admin center, PowerShell, Teams Phone, admin reports, service health and the Call Quality Dashboard
  • Data: A lab environment with sample data

This program prepares IT and technical staff in any sector to administer Microsoft Teams end to end, from governance and security to meetings and calling. Each session is lab-based, and the program concludes with participants troubleshooting and repairing a deliberately misconfigured Teams environment.

Learning Outcomes

Upon completion, participants will be able to:

  • Govern team creation, naming, expiration and lifecycle through the Teams admin center and PowerShell
  • Manage channel types (standard, private and shared), control guest and external access, and set app setup and permission policies
  • Set meeting, webinar, town hall and messaging policies for different user groups
  • Safeguard Teams data with sensitivity labels, retention policies and DLP
  • Configure Teams Phone numbers, call queues and auto attendants, and troubleshoot with admin reports, service health and the Call Quality Dashboard

Training Outline

  1. Teams Governance (2 hrs): Organization-wide settings via the admin center and PowerShell; creation, naming, expiration and lifecycle policies. Applied lab: Apply team-creation rules and administer a team through PowerShell.
  2. Channels, External Access and Apps (2 hrs): Channel types (standard, private, shared); external and guest access controls; app setup and permission policies. Applied lab: Create channels, add a guest user and limit app installation.
  3. Meeting, Messaging and Data Protection Policies (2 hrs): Meeting, webinar, town hall and messaging policies; sensitivity labels, retention and DLP for Teams data. Applied lab: Create meeting policies for two user groups and assign a retention policy.
  4. Teams Phone and Troubleshooting (2 hrs): Phone number assignment; call queues and auto attendants; admin reports, service health and the Call Quality Dashboard. Final project: Troubleshoot and repair a misconfigured Teams environment.

Assessment and Credentials

Every session includes an applied lab, and the program concludes with a final project. Participants who complete all four sessions and the final project receive a certificate of completion from Walsh University Skilled Technical Workforce (STWF) titled “Applied Microsoft Teams Administration.”

Skills That Transfer Beyond

These competencies (governance and lifecycle policies set through the admin center and PowerShell, channel and external access management, meeting and messaging policies, data protection controls, Teams Phone configuration and troubleshooting) reflect the day-to-day responsibilities of Microsoft 365 and Teams administrators and carry over to any organization running Microsoft 365. Since the skills center on a widely adopted platform and not on one employer's processes, participants keep them as they move between roles and employers.

Data and Privacy in Class

All labs run in a Walsh training environment with sample data rather than any one employer's systems.